CUSTOMER APPYou remain in control.
XPRESSO members can initiate deletion of their complete customer account directly from the app.
Start in the app
Open XPRESSO, sign in, choose Profile, then select Delete account. Review the explanation and confirm the request. You will be signed out when the request is accepted.
What happens next
Your loyalty profile and personal information will be deleted or de-identified within 30 days unless a law requires specific records to be retained. Required order, wallet, accounting, fraud-prevention and audit records are retained only for their lawful retention period.
Wallet balances
A positive wallet balance does not prevent deletion and is never silently forfeited. XPRESSO HQ will restrict further app spending and, where appropriate, convert the unused value into an audited, single-use store-redemption voucher. A protected link or QR code will be sent to your already-verified mobile number by transactional SMS or WhatsApp. The link may expire for security and be reissued after verification; the underlying unused prepaid value remains available for the period required by law. Cash refunds are not generally offered, except where law requires one or XPRESSO approves an exception.
Cannot access the app?
Email info@xpressocafe.co.za if you cannot sign in. Support may verify ownership of the registered mobile number before assisting. Never send a verification code.