Customer app terms.

Your account

You must provide accurate information, keep access to your verified mobile number secure and never share a verification code. You are responsible for activity performed through your authenticated account. Tell us promptly if you believe your account has been used without permission.

Who provides the service

Xpresso Cafe (Pty) Ltd provides the XPRESSO customer programme and participating stores supply the food, beverages and collection service. Best Pos (Pty) Ltd develops and operates the supporting app and technology platform. Best Pos is not the seller of a store’s goods merely because its technology records or transmits an order. Each party remains responsible for its own conduct, staff and legal duties.

Loyalty and wallet records

Your digital loyalty card links your XPRESSO patron profile to participating stores. Any displayed wallet balance is a programme ledger record and is not a bank account, deposit account or cryptocurrency. Purchased prepaid value remains protected until lawfully redeemed or otherwise resolved. Promotional credits may have separate clearly disclosed conditions to the extent permitted by law. Funding and payment options are available only when expressly enabled in the app and remain subject to applicable checkout terms and transaction limits.

Collection orders

Menus, prices, availability, trading hours and collection slots are supplied by participating stores and can change. A store may accept or reject an order. You may cancel only while the order is still awaiting store acceptance. Once accepted, preparation begins and cancellation through the app is no longer available. Please collect within the confirmed time and contact the store if you need urgent assistance.

Payments, vouchers and refunds

The payment method and total shown at checkout apply to that order. The current service may require payment at the store. When online or wallet payment is enabled, payment confirmation remains subject to server verification. If you delete an account with unused wallet value, XPRESSO may convert the remaining value into an audited, single-use store-redemption voucher sent to your verified mobile number by transactional SMS or WhatsApp. Keep a voucher link or QR code secure because it may operate as a bearer instrument. A security link may expire and be reissued, but the underlying unused prepaid value remains available for the period required by South African law. Cash refunds are not generally offered for unused programme value, except where required by law or approved by XPRESSO. Nothing in these terms limits a mandatory consumer remedy.

Acceptable use

You may not misuse the app, attempt unauthorised access, interfere with store operations, submit fraudulent orders, reverse engineer protected services, or use another person’s loyalty or wallet account without permission. We may restrict access where necessary to protect customers, stores or the service.

Availability and responsibility

We aim to keep the app accurate and available, but mobile networks, devices, store systems and contracted services may occasionally be unavailable. To the extent permitted by law, a party is responsible only for loss caused by its own breach, negligence or unlawful conduct. Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded or limits a mandatory remedy under South African law.

Privacy and account deletion

Use of personal information is explained in the XPRESSO App Privacy Notice. You can initiate deletion of your account in the app under Profile. Some financial, order and audit records may be retained where required by law.

Company details and contact

Xpresso Cafe (Pty) Ltd, registration number 2015/444438/07, is a South African private company with its registered physical address at 4 Kiewiet Close, Eagle Street, Okavango Park, Brackenfell, 7560, South Africa. Directors: N. Elhadad and T. Elhadad. Head office: 021 286 0744. Email: info@xpressocafe.co.za. Franchise enquiries: franchise@xpressocafe.co.za. Information Officer: Alwyn Neethling.

Best Pos (Pty) Ltd, registration number 2017/092129/07 and VAT number 4820298125, is located at 2nd Floor, The Zone, 177 Oxford Street, Rosebank, Johannesburg, Gauteng, 2196, South Africa. Director: A. Neethling. Telephone: 011 880 0420. Fax: 086 615 4139. Information Officer: Alwyn Neethling. App, technology and Best Pos privacy enquiries: support@bestpos.co.za.

Apple’s Standard End User License Agreement also applies to the iOS application where relevant.